Terms of Service

These Terms of Service ("Terms") constitute a binding agreement between:

Service Provider: Trust Gate Cargo Packaging L.L.C, a limited liability company registered under Dubai DED License No. 223794, with registered office at Office 208, Hamsah Block A, Khalid Bin Waleed Road, Al Karama, Dubai, UAE.

Client: Any individual, business, or organisation that engages Trust Gate for services via quotation acceptance, written confirmation, or commencement of services.

By engaging our services, you confirm that you have read, understood, and agreed to these Terms in full.

Trust Gate provides the following professional services:

Quotation Validity: All written quotations are valid for 14 calendar days from the date of issue, unless otherwise stated.

Binding Contract: A service contract is formed upon: (a) written acceptance of our quotation by the client, or (b) payment of the agreed deposit, or (c) commencement of services by Trust Gate at the client's request.

Binding Price: The price specified in the written quotation is binding and inclusive of all itemised services. Any additional services not specified in the quotation will be separately agreed upon in writing before execution.

Scope Changes: Changes to the agreed scope of work (additional items, additional floors, restricted access, parking challenges) must be reported before move commencement. Trust Gate reserves the right to issue a supplemental quotation for material scope changes.

Requesting 100% advance payment before any service has commenced is not a standard Trust Gate practice. If requested, this must be confirmed in writing by a Trust Gate director.

The Client is responsible for:

Standard Coverage: All services include basic Goods-in-Transit liability protection for loss or damage caused by Trust Gate's documented negligence.

All-Risk Insurance: Comprehensive all-risk cargo insurance covering 100% of declared replacement value is available as an optional add-on. Clients are strongly advised to declare accurate item values at the time of booking.

Liability Limits: In the absence of declared all-risk insurance, Trust Gate's maximum liability for damage or loss is limited to AED 500 per item or AED 5,000 per service order, whichever is lower.

Excluded Liability: Trust Gate is not liable for: (a) pre-existing damage not documented in the pre-move inspection report; (b) items improperly packed by the client; (c) inherent vice of items; (d) force majeure events including floods, earthquakes, or civil unrest; (e) customs confiscations arising from prohibited items not disclosed by the client.

Rescheduling (changing the service date) requested more than 48 hours in advance is available at no charge, subject to fleet and team availability. Rescheduling requests within 48 hours are treated as cancellations of the original booking.

The following items are strictly excluded from all Trust Gate services:

The Client is solely responsible for any legal consequences, fines, or delays arising from undisclosed prohibited items in a shipment.

These Terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai.

Any dispute arising from these Terms or services provided shall first be addressed through direct negotiation between the parties. If unresolved within 30 days, disputes shall be referred to the Dubai Courts with exclusive jurisdiction.

Clients may also refer consumer disputes to the Dubai Department of Economy and Tourism (DET) Consumer Rights division at 600-545555.

Trust Gate reserves the right to update these Terms of Service at any time. Updated terms will be published on this page with an updated effective date. Continued use of our services after publication of updated terms constitutes acceptance of the revised terms.

For the current version of these Terms or any questions, contact us at info@trustgategroup.com.