Legal Documentation

Privacy Policy

Last updated: August 2026

·

Applies to: trustgategroup.com

This Privacy Policy explains how Trust Gate Cargo Packaging L.L.C (DED License No. 223794) collects, uses, and safeguards your personal information when you use our services or visit our website. By using our services, you agree to the practices described herein.

1Information We Collect

We collect information you provide directly to us when you request a quote, contact us, or use our services. This includes:

Personal identifiers: Full name, email address, phone number, WhatsApp number
Address information: Current and destination addresses for relocation and delivery services
Business information: Company name, trade license number (for corporate clients)
Service preferences: Type of service, move dates, inventory details, special handling requirements
Communications: Messages you send via our contact form, WhatsApp, or email

We may also automatically collect limited technical data when you visit our website, including IP address, browser type, pages visited, and time spent on pages.

2How We Use Your Information

Trust Gate uses the information we collect to:

Prepare and deliver binding quotations for relocation, cargo, storage, and manpower services
Coordinate and execute your move, shipment, or service request
Process customs clearance documentation on your behalf
Send service updates, booking confirmations, and delivery status notifications
Respond to your enquiries and provide customer support
Improve our service quality and operational processes
Comply with legal and regulatory obligations under UAE law
Prevent fraud and ensure the security of our operations

3Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your data only with:

Logistics partners: Trusted freight carriers, customs brokers, and warehouse operators who assist in delivering your services — bound by confidentiality agreements
Government authorities: UAE Customs (Mirsal II), Dubai DET, Saudi ZATCA, and border authorities as required by law for customs clearance
Insurance providers: For goods-in-transit and all-risk marine insurance claims processing
Payment processors: Secure banking partners for invoice and payment processing
Legal requirements: When required by UAE law, court order, or regulatory authority

All third-party partners are contractually obligated to maintain the confidentiality of your data.

4Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including:

Active clients: For the duration of your service contract plus 7 years (UAE commercial law requirement)
Quotation requests: 2 years from the date of enquiry
Customs documentation: 5 years as required by Dubai Customs and Saudi ZATCA regulations
Communications and correspondence: 3 years for quality assurance and dispute resolution

You may request deletion of your data subject to legal retention requirements.

5Data Security

We implement robust technical and organisational measures to protect your personal information:

Encrypted data transmission using TLS/SSL protocols
Restricted internal access on a need-to-know basis
Secure physical document storage at our Al Karama headquarters
Regular security assessments of our digital systems
Staff training on data protection and confidentiality

While we employ industry-standard protections, no method of digital transmission is 100% secure. We encourage you to contact us immediately if you suspect unauthorised access to your account.

6Your Rights

As a data subject under applicable UAE regulations, you have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Request correction of inaccurate or incomplete data
Deletion: Request deletion of your data, subject to legal retention requirements
Restriction: Request that we limit processing of your data in certain circumstances
Portability: Request transfer of your data in a structured, machine-readable format
Objection: Object to processing of your data for direct communications

To exercise any of these rights, contact our data officer at info@trustgategroup.com or call +971 4 345 8171 / +971 50 176 4190.

7Cookies

Our website uses minimal cookies to improve your experience:

Essential cookies: Required for website functionality (session management, security)
Analytics cookies: Anonymous usage data to improve site performance (Google Analytics)
Preference cookies: Remember your language (English/Arabic) and display preferences

You may disable cookies in your browser settings. Note that disabling essential cookies may affect website functionality. We do not use cookies for advertising or cross-site tracking.

8Contact & Complaints

If you have questions about this Privacy Policy or wish to exercise your rights:

Trust Gate Cargo Packaging L.L.C

Office 208, Hamsah Block A, Khalid Bin Waleed Road

Al Karama, Dubai, United Arab Emirates

Email: info@trustgategroup.com

Landline: +971 4 345 8171

Direct / Mobile: +971 50 176 4190

WhatsApp: https://wa.me/971501986190

If you believe your data protection rights have been violated, you may also lodge a complaint with the UAE Telecommunications and Digital Government Regulatory Authority (TDRA).

Contact Us→View Terms of Service →